Client Partner

Description:

You’ll be accountable for four core areas:

1. Executive Account Leadership plus Hands on Day-to-Day Engagement

Serve as a senior strategic partner to C-level+ stakeholdersDive into the details and roll up your sleeves—working across all levels of complex, dynamic clientsMaintain strong, proactive engagement to ensure delivery, satisfaction, and trust

2. Client Value Realization

Ensure clients get full value from our products and operating modelConnect the dots between our tech, cultural transformation approach, and their evolving needs

3. Major Escalation Management

Manage clients through escalations for critical issuesPartner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships

4. Commercial Management & Growth

Manage commercial relationships and deliver to new business development and/or revenue targetsIdentify and shape early-stage growth opportunities across the portfolio

What you'll be doing

• Enterprise client leadership – Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus
• Transformation mindset – Ability to guide clients through operational and cultural change, with a consultative, pragmatic style
• Tech/Product fluency – Strong understanding of SaaS businesses; ideally with engineering or product experience
• Energy and Utilities sector knowledge – Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation
• Executive presence – Trusted advisor to senior leaders; able to influence and challenge constructively
• Cultural fluency – Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany, Japanese) is also a plus, as well as appreciation for cross-cultural dynamics.
• This role will be supporting our German clients and fluency in German is required.