Description:
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.
Key skills and attributes
Mindset
- Growth – you leverage strengths and seek to identify areas for development
- Proactive – you identify, prepare and plan for eventualities
- Agile – you adapt to change and are comfortable with ambiguity
- Empathetic – you understand the differing feelings and perspective of others
- Pragmatic – you approach problems in a practical way
Skills
- Computer literate with proven experience
- Excellent interpersonal skills
- Flexible team player
- Able to work on your own as well as part of a team
Values
- Approachability – you are open, respectful and encourage approach
- Supportiveness – you are proactive with offering support and requesting it from others
- Service Excellence – you take satisfaction in providing and promoting the best service possible
- Authenticity – you promote your credibility through personal integrity and honesty
- Inclusivity – you are active in self-reflection, and promote a culture of inclusion and fairness
About the role
You will:
- Deal with calls that come into the Client Services department in an efficient & courteous manner
- Deal with general customer queries & respond efficiently & courteously to all internal and external enquires
- Deal with customer complaints when they are referred to the department, and escalate any to the Head of Client services that cannot be satisfactorily dealt with
- Standard reception duties' including dealing effectively with telephone enquiries, particularly those related to Bonhams auction programme.
- General administrative duties
- Receiving visitors and book in items for valuations determining the correct department
- Ensuring the best possible presentation of Bonhams in the public reception area, and keeping the private reception area tidy and efficiently organised.
- Assist with efficient registration of clients for sales and take absentee bids.
- Ensuring all equipment is adequately maintained.
- Dealing with catalogue requests and taking money for catalogues over the counter.
- Maintain a library of catalogues
- Safeguarding the security and confidentiality of information at all times and complying with the Data Protection Act.
- Deal with payments on a daily basis, e.g. credit cards/cheques/cash
- Record payments on the company system
- Liaise with relevant departments to deal with queries
- Complete post sale process including processing of invoices
- Assist with offsite sales
- Deal with banking and petty cash
- Handle the high volume of calls for absentee & telephone bidding & input bids
- Create and update client accounts
- Deal with Internet registration enquiries
- Post sale customer contact
- Work with regional and European offices and salerooms to ensure the same standard of customer services is provided throughout the company.
- Willingness to accept assignments with a positive attitude
- Flexible working hours when required, including evening and weekend sale coverage