Client Services Manager

Description:

Thank you for your interest in this position with FrontierView, a wholly-owned subsidiary of FiscalNote. The recruitment for this role is being managed by FiscalNote's Recruiting team (parent company), so you are in the right place! Please continue to review this opportunity and apply at your interest. We are excited to review your background. Thank you!

About the Position

As we plan for continued growth, we are seeking a Client Services Manager to join our EMEA team in London. Qualified individuals with a passion for emerging markets across EMEA are strongly encouraged to apply. Client Services Managers (CSMs) are responsible for managing actively growing FrontierView’s relationship with clients and prospects across the EMEA region. Working collaboratively with both senior and junior members of the FV team, the CSM will have full revenue responsibility and will interact frequently with clients/prospects (senior executives).

About the FrontierView Team

FrontierView’s Commercial Team partners with multinational clients to provide them with access to FrontierView’s marketing leading insights, award-winning data and research, executive roundtable events, and analyst advisory support across 200+ markets to enable clients to grow and win in their most important markets. Our team provides client services (account management) and new business generation for FrontierView.

About You

Proven track record of successful Client relationship management and partnership renewal and/or Exceeding sales targets and building a new business territory. Developing and managing a new business pipeline. Management and mentorship of junior team members. Adept at identifying upsell and cross-sell opportunities in client portfolios and new business pipeline

What To Expect In This Position:

• • Drive revenue growth through renewals of existing accounts (manage/oversee ~20+ clients), plus upsell through sale of additional products, and acquisition of new clients
  • Ensure that existing clients receive the expected value from FV’s services and drive their renewal decisions
  • Deliver incremental revenue through relationship expansion and through the sale of custom engagements
  • Manage a pipeline of opportunities using Salesforce.com to ensure predictable monthly revenue performance
  • Work closely with the commercial team to increase the universe of target clients, and develop the required pipeline to achieve target
  • Diagnose critical business issues
  • Facilitate the value and delivery of FrontierView services
  • Ensure clients renew their relationship with FrontierView
  • Increase the contract value of accounts
  • Identify and sell additional FrontierView services to clients

What Sets You Apart:

• • Bachelor’s degree (or equivalent work experience) in business, economics, or other related field
  • 2-4 years of experience in client services or business development, selling intangible products such as research or advisory services in the B2B space
  • Hungry for professional growth, low ego, high conviction: strong self-starter who is comfortable with ambiguity, yet driven towards clarity
  • Competitive spirit
  • Incredibly curious: fast learner, motivated, resourceful
  • Problem solver: organized and analytical, balanced with getting things done
  • Excellent interpersonal, communication, presentation, and persuasion skills
  • Professional, responsible, self-motivated and disciplined
  • Strong executive presence
  • Demonstrated proactivity, ownership and accountability