Description:
Join us as a Cloud Platform Specialist and become a driving force behind our Microsoft Cloud-first strategy, while ensuring seamless integration with our third-party cloud platforms supporting a dynamic organisation.
Reporting to the Compute & Storage Manager, you’ll be a key member of the Compute and Storage Team, advising on standards, strategy, and delivering service improvements across our compute and storage platforms. You’ll tackle complex problems, lead transformative projects, and champion operational excellence in a dynamic, collaborative environment.
Success in this role requires deep collaboration across infrastructure, service delivery, applications, and security to champion service excellence and drive continuous improvement. You will work closely with cross-functional teams to align operational and project activities with strategic goals and ensure a seamless experience for our internal customers.
This role is a key contributor to our broader business objectives enhancing operational resilience, enabling digital transformation, and optimising service performance. You will be instrumental in shaping a high-performing, customer-focused IT function that supports innovation and growth across the organisation.
We are committed to building a culture of inclusion, wellbeing, and professional development. As a visible leader, you will foster an environment where people feel empowered, supported, and inspired to deliver their best.
Key Responsibilities
- Contribute to the development and refinement of technical standards and best practices for compute and storage platforms, including Azure and Windows Server.
- Contribute to and support project delivery, including cloud migrations, infrastructure upgrades, automation initiatives, and service enhancements, ensuring alignment with strategic objectives and operational requirements.
- Provide operational 4th line support for both cloud and on-premise infrastructure, ensuring environments are current, secure, and optimized.
- Act as a technical escalation point for complex incidents, problems, and changes, driving resolution and continuous improvement.
- Support identity management and access control (Active Directory, Entra-ID, RBAC), ensuring robust authentication and authorization across all platforms.
- Monitor, analyze, and optimize cost, performance and capacity of compute and storage services, proactively identifying and addressing issues.
- Participate in and contribute to strategic projects, such as cloud migrations, automation initiatives, and service enhancements.
- Maintain and update technical documentation, including infrastructure diagrams, solution designs, procedures, and knowledge articles.
- Collaborate with cross-functional teams (infrastructure, applications, security, service delivery) to align operational activities with business goals.
- Ensure compliance with security policies and audit requirements, supporting regular reviews and implementing necessary controls.
- Mentor and support operations teams, sharing expertise and fostering a culture of learning and operational excellence.
Key Performance Indicators
- Stakeholder satisfaction with project outcomes
- Quality of root cause analysis and problem resolution
- Timely delivery of project milestones and technical change initiatives
- Quality and accuracy of technical documentation produced
- Automation adoption rate
- Continual service improvements
- Infrastructure availability and mean time between failures
- Service continuity test success
Candidate Specification
Essential
- Proven experience providing advanced technical support and problem resolution for complex compute and storage environments, including Azure, AD, Entra and on-premises Windows Server.
- Strong technical leadership with the ability to collaborate across teams, drive alignment, and support service excellence in distributed environments.
- Strategic contributor with a track record of influencing operational planning, transformation initiatives, and continuous service improvement.
- Skilled in stakeholder engagement and communication, able to advise, negotiate, and manage expectations across all levels of the organization.
- Demonstrated capability in risk identification, escalation management, and effective decision-making under pressure.
- Commitment to operational maturity and service evolution through data-driven insights, innovation, and process optimization.
Desirable
- Professional certification in Azure
- Experience operating within complex, matrixed organisations and managing global teams.
- Experience with Microsoft cloud cost optimisation
- Cloud performance engineering (capacity planning, performance tuning)
- Knowledge of containerisation platforms (e.g. Kubernetes)