Description:
As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly.
In addition, you will:
- Monitor and manage security and backup alerts to maintain system integrity
- Assess and triage tickets, prioritising incidents for timely resolution
- Identify recurring issues and proactively flag potential problems for investigation
- Implement minor, standard changes to support customer environments
- Collaborate in team meetings and contribute ideas for process improvements
- Build strong customer relationships, ensuring clear communication and high satisfaction
We want to hear from you if you:
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- Are ideally based in/around London.
- Have experience with Microsoft 365 and a good understanding of Azure and Intune
- Are comfortable with Windows Server and Active Directory
- Have worked in a customer support or service desk role
- Can manage and prioritize workload effectively
- Communicate clearly and confidently, both in writing and verbally
- Are familiar with ITSM tools and eager to learn new technologies
What's in it for me?
- Holiday Trading Scheme - buy or sell part of your annual leave allowance
- Day off on your birthday
- Enhanced paternity, maternity and adoption leave
- Access to our excellent flexible benefits scheme