Cloud Support Technician

Description:

As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly.

In addition, you will:

• Monitor and manage security and backup alerts to maintain system integrity
• Assess and triage tickets, prioritising incidents for timely resolution
• Identify recurring issues and proactively flag potential problems for investigation
• Implement minor, standard changes to support customer environments
• Collaborate in team meetings and contribute ideas for process improvements
• Build strong customer relationships, ensuring clear communication and high satisfaction

We want to hear from you if you:

• • Are ideally based in/around London.
  • Have experience with Microsoft 365 and a good understanding of Azure and Intune
  • Are comfortable with Windows Server and Active Directory
  • Have worked in a customer support or service desk role
  • Can manage and prioritize workload effectively
  • Communicate clearly and confidently, both in writing and verbally
  • Are familiar with ITSM tools and eager to learn new technologies

What's in it for me?

• Holiday Trading Scheme - buy or sell part of your annual leave allowance
• Day off on your birthday
• Enhanced paternity, maternity and adoption leave
• Access to our excellent flexible benefits scheme