Co-ordinator

Description:

• Schedule patients into clinics using set criteria
• Booking patient appointments
• Create documents, spreadsheets and reports
• Use Trust systems to input electronic data as required
• To exercise initiative and judgement based on acquired knowledge and experience when dealing with telephone/face to face enquiries
• Assist colleagues as directed by the Line Manager in times of pressure of work
• Notify patients of new or changes to appointments
• Accurately record telephone messages/enquiries and refer as appropriate
• Managing GP, internal and tertiary referrals
• Managing outpatient waiting lists using Trust systems
• Managing GP Advice and Guidance requests
   

Skills -
 

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
• Good keyboard/ IT skills
• Good organisation skills and ability to multitask
• Good time management skills
• Ability to deal professionally with enquiries from staff and patients
• Ability to problem solve
• Understand confidentiality and apply the principles in every day working practice
• Ability to pay attention to detail where there are predictable interruptions to the work pattern
• Ability to deal with stressful situations and sensitive issues
• Work effectively and flexibly as part of a team to meet the needs of the services