Communications Manager




We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.


Providing an essential service to millions of customers across our patch means we have an extremely busy press office that operates at a national and regional level. To help protect and promote our reputation with the media, our customers and our stakeholders, we’re looking to recruit an experienced External Communications Manager.

In this role, you’ll be part of the integrated Communications and Marketing team and will have responsibility for the delivery of consumer and corporate PR campaigns on key topics, such as the environment. You’ll drive industry leading media coverage that helps to influence and change perceptions, as well as building trust. With your experience, you’ll use strategic thinking to solve various problems, as well as your storytelling expertise to explain tricky topics in a way people understand.

Being able to thrive in a fast-paced and constantly moving environment, you’ll be delivering effective issues management in our busy press office – sometimes out of hours. In addition, you’ll organise and take part in media interviews, including TV and radio, sometimes in highly pressurised situations.

Some Of Your Other Key Accountabilities Will Include

  • Delivering headline grabbing stories that capture journalists and customer imagination, across all platforms
  • Developing relationships with journalists, editors and influencers to help generate positive media coverage
  • Responding quickly to media enquiries, organising media interviews, briefing spokespeople and representing the company yourself in interviews
  • Confidently managing issues and liaising with the media in the event of incidents and providing communications advice to senior members of our operational and management teams
  • Working with the broader Communications team and business to deliver PR campaigns and initiatives that support business objectives and consumer behaviour change


What You’ll Bring To The Role

We’re looking for our new External Communications Manager to be a great communicator, both verbally and written as well as having the passion and creativity to bring new ideas to the table to help make our service even better. You’ll have a proven track record of working in a busy press office, with demonstrable experience of using social media and leading on high profile multi-channel media campaigns.

You’ll have the skills to deliver effective communications during incidents and will be knowledgeable on how we protect and enhance our reputation with our customers through the media.

We need someone who is willing to learn all about our complex organisation, making contacts at all levels, and who can make the service we provide even better.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care.

Organization Severn Trent
Industry Marketing Jobs
Occupational Category Communications Manager
Job Location Coventry,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-02-01 5:58 pm
Expires on 2023-04-20