Description:
As the Community Engagement and Programme Coordinator, you will play a pivotal role in fostering community engagement and supporting our diverse membership. Your dynamic leadership and passion for music, movement practices and social impact will contribute to our mission of promoting inclusivity and wellbeing. You will ensure seamless membership processes, manage inquiries, and provide exceptional support to our members and the community we serve. You will coordinate the seamless execution of our various programmes, support the teachers to manage their schedule and teaching materials, manage community partnerships and ensure the success of our members teaching programme.
Responsibilities:
- Work closely with the teachers and freelance practitioners to support the managing of the ongoing schedule of member classes, workshops, and performances. Ensuring efficient planning and documentation of all deliveries as reported by teachers
- Cultivate and maintain strong relationships with artists, teachers, and community partners to facilitate successful collaborations and program delivery.
- Support new education projects alongside the MDs (i.e., new band structure, teachers trainee programme).
- Collaborate with the marketing team to create engaging content and promotional materials for our members
- Coordinate the process of onboarding new members, including membership, drum assignment, drums, and relevant equipment, learning pathway.
- Support the coordination of drum assignment & instrumentation, including second/multi-instrument pathway.
- Coordinate learning progress, including compiling assessment data to streamline & group members into learning levels.
- Membership Engagement: Serve as the primary point of contact for current and prospective members, providing exceptional customer service and promptly responding to inquiries. Cultivate and maintain strong relationships with members, ensuring they feel valued and supported in their drumming and movement journey.
- Membership Registration and Administration: Manage the membership registration process, ensuring accurate and up-to-date member records in our database. Coordinate membership payments, renewals, and invoicing while tracking attendance for classes and events.
- Program Coordination: Collaborate with the program team to ensure smooth enrollment in drumming and movement classes, workshops, and performances. Assist in organizing member-exclusive events and activities.
- Member Communication: Create engaging content for member communications, including newsletters, event invitations, and updates. Utilize various channels, such as email, social media, and online forums, to foster community engagement and keep members informed about upcoming events and opportunities.
- Safeguard the wellbeing of our members by implementing appropriate safeguarding procedures and policies.
- Safeguard the wellbeing of our teaching staff
- Advocate for Katumba’s code of conduct including ethics, cultural appreciation vs appropriation, respect for directors and teachers
- Community Building: Develop and implement strategies to attract new members and retain existing ones, promoting the benefits of drumming and movement participation. Organize member appreciation initiatives and special events to celebrate our community.
- Monitor program outcomes and assess community needs to continuously improve and innovate our offerings.
- There will be some requirement to occasionally work evenings and weekends