Complaints Handler

Description:

About The Role
We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow or Haverhill office. Working within our Commercial Insurance Department, you'll be working with some great people, so your ability to build strong relationships will be key to the success of our department and driving customer improvement. We see ourselves as one big team, therefore you'll take pride in working as an effective team player. So, if you experience in complaints handling within the insurance industry or financial sector then this could be the role for you!

Joining us as a Commercial Complaints Handler, you'll be an essential member of the team helping our customers over the phone, by handling their complaints with empathy and providing a fair outcome. You'll have strong communication skills, with the ability to solve all queries in a timely and professional manner.
 

About You
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What we’re looking for:

• Previous complaints handling experience within the insurance industry or financial services is essential
• The ability to impartially review complaints, ensuring a fair outcome for customers
• Understanding of how to support customers with characteristics of vulnerability during the complaint process
• Ability to influence people and situations to achieve optimum results
• Strong business commercial awareness and advanced analytical skills
• Ability to deliver change effectively under varying circumstances
• Excellent communication skills, both writing and verbal
• Ability to plan, prioritise and achieve deadlines