Complaints Handler

Description:

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.

In this role you will handle customers within the following business streams:

• Utilities sectors
• Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
• Build rapport with empathy and care
• Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
• Achieve assigned key performance indicators / targets
• Navigate between different computer systems