Conference and Events Planner

Description:

Twickenham Experience Ltd. (TEL), operating under England Rugby channels, is hiring a Conference and Events Planner to join its Conference & Events Department at the Allianz Stadium in London. This is a permanent, full-time, on-site role offering a competitive salary with bonus benefits.

As a Conference and Events Planner, you will be responsible for delivering exceptional customer service, coordinating end-to-end event logistics, managing bookings, supporting commercial meetings, and ensuring operational excellence for all conferences and events hosted by the organisation.

You will play a pivotal role in creating a seamless client experience, working closely with internal departments such as operations, accounts, and sales to ensure every event meets and exceeds expectations.

Key Responsibilities:

• Act as the main liaison for all conference and events bookings, coordinating with clients and internal teams

• Deliver high-quality administrative support and maintain accurate records using CRM systems such as Ivvy

• Provide professional, timely communication with clients, including arranging show rounds, tastings, and stakeholder meetings

• Develop event collateral including menus, signage, table plans, tent cards, and IPTV uploads

• Prepare floorplans, work orders, and event schedules to ensure smooth handover to the Operations team

• Support the creation and delivery of strategic business plans and service improvements

• Ensure compliance with health, safety, hygiene, and fire safety protocols

• Participate in weekly commercial events meetings, maintain purchase orders, and communicate with the accounts team

Operational Excellence Includes:

• Booking event services and maintaining timely purchase documentation

• Reporting accidents or safety concerns and encouraging a culture of safe practices

• Offering proactive service solutions based on customer feedback and market trends

Required Skills and Qualifications:

• Excellent communication and interpersonal skills with a client-focused mindset

• Highly organised with attention to detail and ability to meet deadlines

• Collaborative team player with integrity, professionalism, and accountability

• Ability to adapt to changes and work in a diverse, fast-paced environment

• Familiarity with Microsoft Office, CRM systems (like Ivvy), and event floorplan design

• Strong understanding of catering and on-site event logistics

Additional Information:
Applicants should submit an anonymised CV and cover letter.
Application Deadline: Thursday, 19th June at 5:00 PM.