Continuous Improvement Manager

Description:

As a Continuous Improvement Manager, you'll play a key role in shaping future customer experiences across Accent by leading the Continuous Improvement and design of end-to-end services that are insight-driven, inclusive, and efficient. You'll lead a team of business analysts and work collaboratively across the business to reimagine customer journeys, map processes, define service requirements, and co-create operating models focused on customer needs and organisational outcomes.

This is a great opportunity for someone to really make a difference - our SLT and colleagues are committed to delivering change across the business. You'll manage all ends of the change spectrum and platforms and be able to see the impact of these changes within a few years.
 

About You

The ideal candidate will have significant experience in Six Sigma at Black Belt level, with a proven ability to deliver complex change and engage stakeholders. They should have a strong track record in continuous improvement and service design within transformation environments, and experience in business improvement activities. Lean Six Sigma Black Belt certification or progress towards it is essential, along with familiarity with agile delivery aligned with GDS lifecycle stages. You'll have experience managing or mentoring professionals, excellent facilitation skills, and the ability to translate user insights into service improvements. You should be skilled in process mapping, user journey mapping, and creating service blueprints, and capable of developing target operating models. Experience in multi-disciplinary teams and strong communication skills to influence strategic decision-making are also required.