Description:
Based in Milton Keynes, this role involves managing our Milton Keynes Council contract with a focus on damp and mould remediation, health and safety compliance, and statutory inspections. You will ensure that our housing stock meets legal and regulatory standards, oversees contractor performance, manages budgets, and liaises with residents to ensure high-quality service delivery. Strong technical knowledge of building compliance and experience in contract management within the housing or property sector are essential.,
Key Responsibilities
- Manage all aspects of contract delivery in line with contractual obligations and evolving legislation, including Awaab’s Law
- Oversee performance, budget control, programme timelines, and health and safety compliance
- Ensure full adherence to government guidance on damp, mould, and condensation
- Lead and develop direct labour and supply chain resources to maximise efficiency
- Ensure timely and accurate reporting to both Mears and client stakeholders
- Promote a customer-first culture through professional conduct, site standards, and communication
- Drive high levels of customer satisfaction and meet contractual KPIs
- Manage employee performance, coach team members, and ensure compliance with HR policies
- Lead and manage the delivery of damp, mould, and condensation remediation works across residential properties.
- Coordinate with internal teams, contractors, and consultants to ensure timely and high-quality service delivery
- Build strong relationships with clients, service users, and local communities
Essential Experience
- Experience managing damp, mould, and condensation contracts
- Proven track record in capital/programmed works or repairs and maintenance
- Strong commercial and performance management experience
- Ability to manage multiple contracts and sites simultaneously
- Experience in a customer-focused environment