Contract Support Manager

Description:

As Contract Support Manager, you will oversee a team of Contract Support Officers and ensure the smooth running of key support functions that underpin the Council's frontline services. These include waste collection, street cleansing, green spaces, and more. You'll work closely with suppliers, community groups, and internal stakeholders to drive service excellence and continuous improvement.

Your key responsibilities will include:
 

• Leading and developing the Contract Support Team to deliver high performance
• Managing administrative support for a wide range of environmental and facilities services
• Supporting contract monitoring, supplier relationships, and service delivery improvements
• Producing reports, managing budgets, and ensuring accurate financial tracking
• Overseeing public-facing content and ensuring timely responses to customer and Councillor enquiries
• Championing best practice and continuous improvement across contract services
   

About You:

The ideal candidate will bring:
 

• Relevant qualifications or experience in contract delivery and management
• Strong leadership and team management capabilities
• Excellent communication and stakeholder engagement skills
• Proven experience in administrative roles and customer service
• Sound knowledge of contract monitoring, KPIs, and budget control
• Political awareness and the ability to work effectively in a local government setting