Description:
As a valued member of the SEPD Services Delivery team, you’ll play a key role in powering communities, delivering high-impact results on time, on budget, and to the highest standards.
You Will
- Performance & Compliance Oversight: Maintain real-time understanding of contracted resource performance, ensuring technical quality, compliance, and adherence to standards through regular audits, reviews, and monitoring.
- Daily Coordination & Communication: Lead day-to-day tracking and coordination of in-scope work and resources, establishing effective communication with contract partners, CLOs, and internal teams to drive results.
- Quality, Safety & Documentation: Ensure all project documentation—from job packs to completion records—is accurate and of high quality, while guaranteeing that all contractors are properly trained, authorised, and working safely.
- Continuous Improvement & Accountability: Identify performance gaps or improvement opportunities, implement timely action plans, and collaborate with CMI colleagues and leadership to enhance productivity and customer satisfaction.
- Commercial Awareness & Regulatory Compliance: Make commercially sound decisions, manage budgets effectively, and ensure delivery of cost-efficient, regulatory-compliant work that meets both customer expectations and business targets.
You Have
- Utility & Operational Expertise: Strong background in contract partner management and operational delivery within the utility sector, preferably electrical distribution, with a proven track record of meeting targets and maintaining high standards.
- Commercial & Regulatory Awareness: Solid understanding of DNO operations, revenue generation, price control frameworks, and regulatory standards—supported by financial acumen and knowledge of unit costs.
- Cross-Functional Business Knowledge: Appreciation of how different business functions interrelate, alongside a strong grasp of local business plans and customer service strategies aligned with regulatory obligations.
- Technical & IT Proficiency: Hands-on technical knowledge of electricity distribution or related sectors, supported by competent IT skills for data analysis and business process administration.