Corporate Front of House Team Member

Description:

The Front of House Team Member will work within the Front of House Team operating in a prestigious corporate environment within a large investment bank based in the heart of Canary Wharf where employee wellbeing is a key part of daily life.

Employees have access to a large, fully equipped Active Space alongside 3 dedicated studios offering a comprehensive group training programme, as well as wider fully integrated employee wellbeing programme.

As part of the Front of House team you are accountable for all aspects of a busy reception being the first point of contact for this busy facility. Customer service is a key area of responsibility, central to providing our client’s employees with a caring and proactive fitness and wellbeing assistance service.

Main Duties

About the role
 

• Deliver excellent customer service levels that exceed expectations.
• Form an integral part of the ‘Customer Journey’ and will strive to continually improve where possible.
• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
• Ensuring the facility is always welcoming and professional.
• Working closely with all departments and team members to ensure consistency and professional delivery of services.
• Complete membership and booking management tasks.
• Ability to educate members on the wider services offered through learning and awareness of the gym programme.
• Help drive a positive team culture or continued learning and improvement.