Description:
As a Counter Manager for a solo store, you'll be instrumental in achieving sales targets and creating exceptional customer experiences
Responsibilities
As a Counter Manager, your missions, will be as follows:
- Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
- Target-Driven Sales: Personally connect with customers, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
- Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
- Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
- Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly.
- Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
- Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.
Qualifications
The Bene-Fit for a Counter Manager:
- Dynamic, self-motivated, self-sufficient and sales-driven
- Passion for make-up and Retail with a focus on achieving sales targets and problem solving
- Result-oriented, who likes a challenge and exceeding sales expectations with resilience
- Desire to provide a unique customer experience that drives customer loyalty and repeat business
- Flexible availability including weekends, late nights, Bank holidays and holiday periods.
- A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success