Description:
Why You'll Love This Role:
- Empowerment: Take ownership of your portfolio and implement efficient strategies to achieve success.
- Continuous Improvement: Be part of a working environment that encourages innovation and continuous improvement.
- Exciting Challenges: Work with a diverse range of SME customers, handling invoice queries and driving timely resolutions.
- Communication Variety: Utilise your excellent communication skills through outbound calls, emails, and customer meetings.
- Targets & Goals: Thrive in a results-driven culture as you work towards set call and DSO targets.
- Stakeholder Collaboration: Build and nurture relationships with both internal and external stakeholders.
- Presentations: Showcase your insights and achievements in weekly debt meetings with management.
- Problem-Solving: Use your analytical skills to reconcile complex customer accounts and find winning solutions.
- Supportive Team: Collaborate with a supportive credit team and credit manager to ensure collective success.
Your Responsibilities:
- Manage invoice queries for your portfolio, collaborating with internal and external stakeholders for speedy resolutions.
- Proactively contact SME customers through various channels to chase aged debt and meet set call and DSO targets.
- Utilise Excel daily for generating statements and reports, ensuring accurate data analysis.
- Collaborate with line managers to reconcile complex customer accounts and find efficient solutions.
- Suggest changes and improvements to existing procedures, driving positive changes within the team.
- Maintain excellent communication and negotiation skills to provide a top-notch customer experience.