CRM Account Manager

Description:

They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They have a small but growing team and they are now hiring for a brand new role, a CRM Account Manager, to lead and manage their high-tier clients.

This role will suit experienced Account Managers/CRM Managers who have worked with scaling eCommerce brands and there is high-growth potential in the role!

About the Role:

• Strategic lead for 4-5 key accounts within the agency.
• Build strong relationships and be your clients key POC, ensuring exceptional service and performance.
• Project manage and delegate to a small creative & implementation team.
• Report back to your clients on person and strategy and lead the communication.
• Work closely with third-party software to analyse and report on performance (Klaviyo, Google Sheets, Google Analytics).
• Attend and host workshops to upskill CRM Managers, Head's of CRM etc.