CRM & Loyalty Lead

Description:

The right candidate will be a strategic marketer with the ability to combine their CRM expertise with customer insight, creative thinking, and relationship building.

• At least three years' worth of experience in a CRM and Loyalty role, ideally within a marketing agency or a high-performing consumer/partnerships company
• A strong understanding of CRM Systems, automation tools, and customer data platforms
• Proven experience executing successful customer journeys and lifecycle campaigns
• First-class analytical skills and the ability to interpret customer data and translate it into actionable insights
• Happy to define and deliver the CRM strategy across ticketing, membership, and discovery
• Able to build and enhance loyalty initiatives that increase customer lifetime value