Customer Care

Description:

Role & Responsibilities

In-Store/Shop:

• Greet and assist customers in a friendly and professional manner.
• Provide information about available products and services, with a focus on promoting bundles and packages.
• Assist customers with purchases, upgrades, and account changes.
• Resolve billing queries and process payments.
• Troubleshoot and address technical issues related to Gibtelecom services.

Call Centre:

• Handle incoming calls from customers with various enquiries, including billing, payments, service issues and support.
• Provide accurate and timely information regarding products, services, and promotions.
• Resolve customer issues by identifying problems, researching solutions, and guiding customers through corrective steps.
• Use Gibtelecom’s customer relationship management (CRM) tools to document interactions and update customer accounts.