Customer Care Advisor



We are recruiting for Customer Service Advisors in our busy contact centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering excellent care through every customer interaction.

About the opportunity

You will be the first point of contact to answer questions, reassuring and guiding customers and store colleagues in the right direction.

You will get to know our customers and what they’re looking for. This could be helping them with everything from; orders and queries, Advantage Card queries, Healthcare services and complaint handling

You'll be joining a company who truly care about your personal development within the role and building your career.

About you

To be successful in this role, you will need to have a true desire to help customers over the telephone.

In addition, we’re looking for;

  • Friendly, polite and enthusiastic individuals to represent Boots
  • Individuals who can or are willing to work in a fast-paced environment
  • The ability to multi-task effectively
  • Strong computer knowledge, whether through work or personal use
  • Problem solving – by actively listening, understanding and providing accurate advice to our loyal customers
  • Passionate individuals who take ownership of their performance

You’ll be supported by our teams who have been promoted from our advisor positions;

  • Our in-house training team that understand your needs and will provide you with all the knowledge you need to support our customers
  • Additional support from mentors who are there to coach you through your first few weeks
  • Team Leaders who will be there to help you develop and succeed in your career goals


We have a great range of benefits* that go beyond salary and offer flexibility to suit you:

  • Competitive holiday allowance (with the option to buy more days)
  • Boots Retirement Savings Plan pension scheme
  • Enhanced Maternity / Paternity / Adoption leave pay
  • £100 gift card for colleagues expecting/adopting a baby
  • Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
  • Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
  • Generous staff discount (with enhanced discounts for Boots Brands, Boot Opticians and Boots Hearing care)
  • Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
  • Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
  • Access to a range of learning and development resources and programmes
  • Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops – Support Office only
  • All rewards and benefits are subject to change and eligibility.

Organization Boots
Industry Customer Service / Tele Marketing / Tele Sales Jobs
Occupational Category Customer Care Advisor
Job Location London,UK
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-01-23 5:15 am
Expires on 2023-03-09