Customer Care Champion

Description:

Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 08:00-16:00 on Saturdays and Sundays.

Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:
 

• Manage inbound and outbound calls from Technicians, Service Delivery Managers and Customers
• Dispatch work orders created by telephone or email within the agreed process and timeframe
• Ensure all relevant job and customer information is captured and updated in CRM
• Follow required procedures when answering all alarm calls
• Manage the OtisLine email inbox identifying and completing the correct action required from the email
• What you will need to be successful
• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments
• What’s In it For Me / Benefits
• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards plus benefits