Customer Consultant

Description:

Our Customer Consultants are the face and voice of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries. No two days are ever the same.

Beverley, our Peterborough Store Manager and her awesome team are looking for a new member to join them for 18 months.

So, do you have a great personality, amazing attitude and a passion for helping others? If so, we’re looking for people just like you!

Here’s what you’ll be doing…

• Welcoming our wonderful customers to the Store
• Supporting customers with their cash and transactional needs
• Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process
• Resolving any queries customers may have with their banking
• Having great conversations to understand customers and showcase our products and services and how they can be of benefit
• Working with awesome colleagues across our Stores and Digital Experience centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
• You’ll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community