Customer Development Manager

Description:

Britvic plc, in collaboration with Carlsberg to form Carlsberg Britvic, is seeking a driven and proactive Customer Development Manager to join their on-site team in England. This is a strategic opportunity to work at the forefront of a newly integrated beverage leader, combining the strengths of both Carlsberg’s and Britvic’s UK operations.

In this role, you will be pivotal in managing and growing relationships with members of the Unitas buying group, ensuring effective execution of brand plans and unlocking new avenues for growth. Reporting directly to the Unitas National Customer Development Manager, the successful candidate will operate with autonomy, leveraging cross-functional capabilities to deliver exceptional commercial results.

Key Responsibilities:

• Build and sustain influential relationships across internal teams and Unitas stakeholders.

• Implement national strategies around pricing, promotions, and brand positioning across online, depot, and retail outlets.

• Identify, develop, and execute local growth opportunities tailored to Unitas member needs.

• Participate actively in Unitas account operations, including P&L oversight and sales forecasting.

• Ensure Britvic’s interests are optimized through structured account management and consistent execution excellence.

Required Knowledge, Skills & Experience:

• Strong interpersonal, verbal, and written communication skills.

• Self-starter mentality with a solution-oriented mindset and initiative to act independently.

• Capability to navigate conflict and influence decisions positively for Britvic’s growth.

• Excellent organizational and time management skills to meet key deliverables.

• Data-driven approach to analyze market and customer trends for strategic decision-making.

• Sharp attention to detail and a methodical work ethic.

• Team-oriented mindset with the flexibility to work autonomously.

Key Behaviours:

• Curiosity and eagerness to pursue continuous personal and professional development.

• Adaptability to shifting environments and market dynamics.

• High standards in customer service and execution.

• Reliability and focus on timely, complete delivery of projects and goals.

• Problem-solving resilience and ownership of responsibilities.

• Passionate brand representation and customer advocacy for Britvic.

About the Organization:
Carlsberg Britvic is an integrated beverage powerhouse created from the UK operations of Carlsberg and Britvic. By combining expertise in beer and soft drinks, the organization delivers a unique value proposition to customers across various channels. With a world-class supply chain, innovative marketing, and a unified talent base, Carlsberg Britvic is poised to redefine the future of beverages in the UK and beyond.