Customer Experience Agent

Description:

A.P. Moller – Maersk, a global leader in integrated logistics and supply chain solutions, is looking for a Customer Experience Agent to join their team in Cheadle, Derby, UK. Maersk is recognized worldwide for redefining global trade through innovation, technology, and customer-centric solutions. With over 100,000 employees in more than 130 countries, Maersk is committed to creating a diverse and inclusive workplace that values collaboration, continuous improvement, and professional growth.

In this role, you will play a crucial part in delivering exceptional customer service and ensuring smooth supply chain operations. You will liaise with internal teams, third-party suppliers, and Maersk offices across the globe, building strong client relationships and contributing to customer satisfaction. This is an exciting opportunity for individuals who thrive in a high-paced, performance-driven environment and are eager to develop professionally in the shipping and logistics industry.

Key Responsibilities:

• Deliver first-class customer service to clients in line with company procedures and policies.

• Liaise with third-party suppliers and other Maersk offices worldwide to ensure smooth operations.

• Process documentation accurately and within deadlines.

• Generate and present internal and client reports, including KPI reporting.

• Monitor supplier performance and identify areas for improvement.

• Build a strong understanding of clients’ businesses to assist in problem-solving.

• Proactively identify and suggest solutions for supply chain challenges.

• Participate in supply chain management project teams and client meetings.

• Support in ad hoc projects and other business tasks as required.

Requirements:

• Passion for customer satisfaction and service excellence.

• Previous logistics or supply chain experience (advantageous but not essential).

• Strong problem-solving and analytical skills with the ability to propose effective solutions.

• Ability to thrive under pressure, meet deadlines, and adapt to change.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Excellent communication skills, strong telephone manner, and customer-oriented approach.

• Exceptional attention to detail and organizational skills.

What Maersk Offers:

• 25 days annual leave with the option to buy or sell 5 additional days.

• Annual bonus and pension scheme.

• Daily lunch allowance.

• Family-friendly benefits and discounts through benefits partners.

• Access to Employee Assistance Programs for mental and financial health support.

• Short-term incentives for eligible roles to reward outstanding performance.

• A diverse and inclusive workplace that promotes equal opportunities.