Description:
Bruker BioSpin, as part of the Bruker Group, is a high-tech international company and the world-leading manufacturer of comprehensive solutions in Nuclear Magnetic Resonance (NMR), Electron Paramagnetic Resonance (EPR) and Preclinical Magnetic Resonance Imaging (MRI).
We develop high-tech analytical measuring instruments and methods that are used in many fields, from medical technology to materials science and food research.
Responsibilities
The Customer Experience and Quoting Specialist is the face to our internal and external customers, they are responsible for ensuring Customer Experience is the core focus from initial inquiry to order entry to cash communication.
- Responsible to receive, track all incoming inquiries from our internal & external customers
- Prequalify and assign the inquiries to the relevant parties
- Provide internal Sales & Service Support
External Customers Inquiries
- Monitor & prequalify all incoming inquiries (understand requests received by phone, emails, or others)
- Collect and document data (Contact details, system details, topic…)
- Assign inquiry to the relevant party (Sales, Service, others…)
- Support with end to end communication
- Provide recommendations for accommodation & travel directions to Bruker locations
Sales & Service Support
- Support with tender submissions including collation of commercial documents
- Support by creating quotations (systems, accessories, spare parts, consumables, service agreements, relocations, repairs, & any billable service)
- Work closely with the team of technical experts to ensure feasibly of quotes when necessary
- Document Support (collect, fil-in, submission of external or internal documents required by customers and / or auditors)
- Support the cash collection process : Communication with banks (Letter of credits, bank guarantees), invoice distribution (customer portals submission…)
- Coordinate returns of defective material to repair centers
- Close cooperation with the order processing team
- Support for the same features in other regions when language permits, back-up
- Development of excellent working knowledge of Bruker products
- Other tasks that broadly correspond to the above tasks and objectives
- All other tasks related to improving effectiveness
Qualifications
- Language Skills : English native speaker, any additional European langage is a plus
- High school diploma or equivalent required
- Significant experience in Business administration(minimum 3 years)
- No visa disqualification from US or EU
- Hands-on experience on SalesForce.com CRM appreciated
- Knowledge of Microsoft Office applications (Word, Excel, Outlook)