Customer Experience Manager

Description:

As our new Customer Experience Manager you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of bars in our beautiful venue.

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.

The Empire Theatre is a 2381 seat theatre located in heart of Liverpool, presenting high-profile comedy, music, theatre and dance to a wide range of audiences. We're part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. You'll be joining the company at an exciting time as we prepare to bring back live entertainment in 2021.