Description:
As a Customer Growth Business Analyst, you will play a key role in driving revenue expansion by analyzing customer behaviors, identifying growth opportunities, and enabling data-driven decision-making. You will collaborate closely with Customer, Product, and Finance stakeholders to ensure insights translate into actionable strategies that maximize expansion, retention, and overall customer lifetime value.
Job Requirements
- Bachelor’s degree in Business, Finance, Economics, Data Analytics, or equivalent work experience.
- 2–3 years of experience as a Business Analyst in the B2B SaaS industry, preferably in Customer Growth, Revenue Analytics, or Product Analytics.
- Experience in working with AI platforms on a regular basis as thought partners, solution expertise etc -Strong advantage
- Proficiency in data analysis tools (e.g., Snowflake, Tableau, Looker, Excel) with the ability to write and optimize SQL queries, build dashboards, and automate reporting.
- Strong knowledge of Salesforce and customer data platforms.
- Familiarity with growth frameworks, TAM analysis, forecasting models, and cohort analytics.
- Excellent analytical, problem-solving, and critical thinking skills with a strong business orientation.
- Strong communication skills with the ability to present complex data in a clear and actionable way.
Job Responsibilities
What will you do?
- Collaborate with stakeholders across Customer, Product, and Finance teams to translate business needs into data requirements.
- Develop and maintain dashboards to monitor growth KPIs such as pipeline velocity, lead conversion, TAM analysis, LTV, expansion revenue, cross-sell/upsell performance, etc.
- Conduct cohort and segmentation analyses to identify customer behaviors, expansion patterns, and high-value growth levers.
- Support forecasting and TAM analysis to help leadership evaluate opportunities and prioritize resources.
- Analyze the customer journey to uncover drop-off points, expansion potential, and areas for process improvement.
- Align with Finance teams on forecasting, revenue reporting, and TAM-driven planning.
- Partner with cross-functional teams to implement scalable process improvements that accelerate growth.
- Communicate insights effectively using visualization tools and deliver clear, actionable recommendations.