Customer Service Advisor

Description:

To be successful in this role, ideal candidates are required to have excellent IT skills along with superb customer care, communication, and interpersonal skills. You should be able to understand and respond to the needs of the students and as this is a busy and varied role you will be required to be highly organised at all times. The successful candidate will be an excellent problem solver and will be responsible for responding to and resolving any complaints.

PERSON SPECIFICATION

• The ability to provide exceptional customer service, always displaying a helpful and patient attitude

• Experience of Microsoft office software

• The ability to learn new skills quickly and efficiently

• The ability to present information in an accurate, professional, and appropriate manner

• Experience of prioritising workload to meet competing deadlines without close supervision

• Ability to work in a team and have a flexible approach

• Experience of working in a previous customer service role would be desirable

WHAT’S ON OFFER:

• 23 days holiday + Bank holiday.

• Many Retail discounts.

• Day off for your Birthday

• 2 Charity days per year

• Cycle to work Scheme