Customer Service Advisor

Description:

Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

Your primary role will be handling contact from customers effectively and efficiently across different lines of business.

You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or webchat.

Your duties will depend on the line of business you join; however, all business areas expect your duties to include:

• speaking to customers on the phone, helping them with their questions or issues
• taking payments by phone, letter and our online services
• creating customer records and keeping them up to date
• using webchat and email to support our customers online

We work a variety of shifts between 7.45am and 8pm Monday to Saturday, to make sure we can help customers when they need us.

You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.

The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8pm shifts.