Customer Service Advisor

Description:

We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities. We reward them with more than just a competitive salary, offering an attractive range of benefits that support work life balance, wellbeing and career development.

What we can offer you:

• Flexible working patterns 35, 37.5 or 40 hour week contracts available
• Enhanced pay on top of your basic salary (up to £288) for working on a weekend and if employed on a full-time contract
• 12 weeks of intensive training in our Manchester City Centre offices – then home based or hybrid with support
• 27 days rising to 30 days plus Bank Holidays with the option to purchase 5 further days.
• 2 paid days for volunteering per year
• Family friendly policies and a supportive work environment
• Full IT equipment provided to be able to work from home and ongoing training and support
• Colleague network groups committed to Diversity and Inclusion.
• Clear progression opportunities
• Varied shifts between Monday and Friday 8am - 6.15pm and Saturdays 9am - 12 noon

About the role:

If you want to join an award winning team delivering professional service to our business customers then this role is for you. Our Business Banking Team proactively build relationships with customers over the telephone, ensuring all their business needs are met, taking personal responsibility to manage customers through their business operations with professionalism and integrity. They ensure adherence to all the relevant process and procedures and seek out opportunities to generate leads for other colleagues.

Knowledge, skills and experience required:

• A resilient and unwavering customer focus
• Experience of handling and responding to standard and complex enquiries through to resolution
• Good problem solving and analytical skills
• Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone