Description:
Benefits
- Competitive salary plus performance related bonus
- 29 days holiday including bank holidays plus additional days with service
- Pension contributions
- £1,000 recommend a technician bonus incentive
- Enhanced parental leave
- Enhanced sick pay
- Talk to us about flexible working
- VIP Awards colleague recognition scheme
- Health cash plan claim back medical costs, same day doctors' appointments, high street discounts
- Steer Academy provides accredited ongoing training paid for by the business
- Opportunities for career progression
About the Job
The purpose of your role is:
- Managing our customer experience journey, including customer complaints and resolutions
- Booking customers in and arranging their vehicle collections and returns
- Liaising with our drivers and managing the transport diary
- Answering and making phone calls
- Updating insurance companies
- Updating computer systems/portals
- Ensuring daily KPI targets are achieved
- Moving vehicles on the forecourt
- Creating job packs and associated admin