Customer Service Advisor

Description:

🚀 Join Xplor as a Customer Service Advisor and be part of a dynamic, fast-growing company that builds cloud-based SaaS and payment solutions for small and medium-sized businesses. At Xplor, we simplify operations, ensuring seamless payments, customer management, and business growth for our clients.

As a Customer Service Advisor, you will be the first point of contact for our clients, handling inquiries via chat, phone, tickets, and email. Your mission? To provide top-tier customer support, ensuring our clients thrive and succeed.

🌟 Why You’ll Love It Here?

• Be part of a global operations team in our Newcastle Upon Tyne office
• Work in a fast-paced, engaging environment
• Help businesses grow by delivering excellent support

Key Responsibilities:

📞 Customer Engagement & Support:

• Handle calls, emails, and chats professionally, ensuring excellent customer satisfaction
• Resolve issues efficiently and escalate only when necessary
• Provide product and service support while ensuring smooth operations

🔍 Problem-Solving & Continuous Improvement:

• Address customer queries on accounts and contracts with a solution-driven approach
• Share learning insights to enhance internal processes and service quality

📑 Account Management & Documentation:

• Manage overdue balances and client communications
• Keep CRM and internal systems updated with accurate records

📌 Service Excellence & Goal Achievement:

• Utilize company scripts and tools to meet service levels
• Drive positive customer experiences that reflect Xplor’s mission and values

Candidate Requirements:

✅ Customer Service Expert: Strong communication skills (verbal and written) across multiple channels
✅ Problem Solver: Ability to identify and resolve issues independently
✅ Detail-Oriented: Strong documentation and organizational skills
✅ Team Player: Willingness to collaborate and support peers
✅ Adaptable: Ability to thrive in a fast-paced environment

What Xplor Offers:

📚 Learning & Growth: Unlimited access to LinkedIn Learning and career development opportunities
🏖️ Work-Life Balance: Flexible work options to suit your lifestyle
🌈 Inclusivity & Diversity: 12 weeks of Gender Neutral Paid Parental Leave
🤗 Community & Culture: A collaborative environment that fosters growth
💳 Secure & Transparent Payments: Work with cutting-edge payment technology