Customer Service Advisor

Description:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:
 

• You’ll benefit from fully supportive training, which will give you the skills and confidence for your role.
• Answer calls from people going through various health problems (from physio to cancer treatment) and advising them on their claim.
• There may be times where you’ll need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make.