Customer Service Advisor

Description:

Gallagher Bassett, a trusted name in insurance and claims management, is seeking a Customer Service Advisor to join its growing team based in Ipswich, England. This is an exciting opportunity to build a rewarding career within the insurance sector, providing exceptional service to clients while developing your professional expertise through continuous learning and development opportunities.

As a Customer Service Advisor, you will be the first point of contact for inbound calls from clients and claimants. You’ll assist with claim logging, respond to queries, and ensure every customer receives an efficient, supportive, and empathetic service experience. Gallagher Bassett values collaboration, integrity, and personal growth—offering you the chance to join a team that makes a real impact in people’s lives.

Additionally, the company supports your professional growth by providing financial assistance to pursue Chartered Institute of Insurance (CII) qualifications, ensuring long-term career advancement.

Key Responsibilities:

• Customer Interaction: Handle inbound calls, record claim details accurately, and provide timely responses to customer queries.

• Claims Support: Log initial claims and manage ongoing claim inquiries in line with established procedures.

• Service Excellence: Deliver outstanding customer service by demonstrating empathy, active listening, and professional communication.

• Process Improvement: Identify opportunities for process enhancements and contribute to the continuous improvement of service operations.

• Collaboration: Work effectively with internal teams to ensure smooth operations and prompt claim resolutions.

Candidate Requirements:

• Skills and Abilities:

  • Strong verbal and written communication skills.

  • Exceptional attention to detail and organizational abilities.

  • Ability to manage multiple tasks effectively in a fast-paced environment.

  • Positive, proactive attitude with strong teamwork skills.

• Experience:
  Previous experience in customer service, insurance, or call handling is advantageous but not essential—comprehensive training will be provided.

• Personal Qualities:

  • Friendly, empathetic, and dedicated to helping others.

  • Confident in handling customer inquiries with professionalism.

  • Eager to learn and grow within the insurance industry.

Compensation and Benefits:

Gallagher Bassett offers a competitive salary along with a robust benefits package designed to promote employee wellbeing and career development.

Core Benefits:

• Minimum 25 days holiday (plus bank holidays) with the option to purchase extra days.

• Defined contribution pension scheme with employer contributions.

• Life insurance (4x annual salary, extendable up to 10x).

• Income protection (up to 50% of annual income with options to top up).

• Private medical insurance or health cash plan.

Additional Perks:

• Three fully paid volunteering days per year.

• Employee stock purchase plan and share incentive plan (tax-efficient).

• Discounted gym memberships across 3,000+ locations.

• Critical illness cover and season ticket loans.

• Discounted shopping vouchers and an emergency back-up family care program.

• Ongoing training and professional development opportunities.

Inclusion and Diversity:

Gallagher Bassett is proud to foster a workplace built on diversity, inclusion, and equal opportunity. As part of the Gallagher family, the organization embraces employees’ unique identities, perspectives, and talents to better serve clients and communities worldwide.

The company is a Disability Confident Committed Employer and a Living Wage Foundation-accredited organization, dedicated to fair treatment, accessibility, and equal employment opportunity for all.

Gallagher Bassett prohibits discrimination based on race, color, religion, gender, disability, age, sexual orientation, or any protected characteristic, and ensures reasonable accommodations for applicants with disabilities.