Customer Service Agents

Description:

Due to DDC Outsourcing Solutions being a growing business, we have some amazing opportunities for you join our business. You will be part of a team delivering brilliant customer service and meeting targets with the opportunity to earn more on our incentive program.

Start Date: 18 October 2021

What You’ll Do

39 hours contracted working hours per week.

Three-week rotating shift pattern:

Week 1 08:00-16:30 Week 2 10:00-18:30 Week 3 13:30-22:00 (late shift supplement of £25 per day, when working until 22:00)

You will be required to work between Monday and Sunday, plus 2-3 bank holidays throughout the year (with a day off in lieu).

• Handle inbound calls and emails from customers and couriers.
• Navigate various systems to assist query resolution.
• Work with Team Managers to constantly improve performance which is measured via KPIs – AHT.
• Provide quality Customer Service.

What You’ll Bring

• Confident communicator.
• A high standard of verbal and written English.
• IT Literate – Web-based applications, MS Office.
• Teamwork and supporting others.
• Quiet secluded space with suitable broadband (where home work is applicable)

What Are Your Key Skills

• Experience in a fast-paced, inbound contact centre environment.
• Adaptable to change.
• Passing Grade at GCSE (equivalent or higher) in English.
• Experience in online retail or logistics is advantageous.
• Problem solver

What We Offer

The range of benefits are really something special, here are just a few:

• Free enrolment to the DDC Wellbeing programme that offers Physical, Mental and Financial support.
• Holiday entitlement (which increases with service), a contributory pension (after 3 months), access to professional financial advice and death in service.
• …and let’s not forgot our fantastic Performance Related Pay incentive to increase your salary up to £20,732 pa (inclusive of shift allowance).
• Equipment and furniture to ensure you can work from home (where applicable)

Our strongest asset is our people. We understand the importance of this – after all, ‘fun’ is one of our core brand values. We promote a friendly work culture with both team and individual incentives and support our working family with excellent training and continuous coaching to help you succeed in achieving your targets.

We are passionate about developing our people and promoting from within.

Where You’ll Work

Should you be successful, you will be predominately working from home; however you will be required to attend our Corby office for two weeks training and then as and when requested for further training/upskilling etc. Therefore, you will live within a reasonable distance from Corby.