Customer Service Assistant

Description:

What we are looking for

• Experience of consistently delivering excellent guest service on a face-to-face basis, (ideally from within the retail, hospitality, or the entertainments industry)
• The ability to work to a high standard within a lively and often pressurised environment
• The ability to 'think on your feet' and take ownership of issues that may arise
• A reliable, customer focused approach
• Experience of cash handling, but full training will be provided
• A flexible approach to working hours

Overall, and most importantly – we need you to have a great sense of fun and be able to demonstrate that you’re “Guest Obsessed” so, if you have read this far, and we still have your attention, get your application in today!

As one of our VIP Customer Service Assistant you will be part of a dynamic and diverse team providing best-in-class experiences to our guests. Whether serving champagne and canapes inside a Pod, helping guests check in at the VIP desk, serving them a refreshment in the exclusive Eye Lounge, or being the first point of call for all guest queries. You will represent the Hospitality department and all of the amazing things that we do. Your passion for the lastminute.com London Eye, and customer service will shine through daily and drive your enthusiasm for the success of the department.