Customer Service Assistant

Description:

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focused services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing

• Provide a point of contact for all visitors to the centre, for all membership and usage enquiries, direct customers to solutions and resolve any conflicts in the most appropriate manner.
• Deliver high quality and professional customer service to all users, ensuring you promote a positive image of both the centre and councils.
• Be knowledgable and informative in response to customer enquiries and queries, and to keep up to date with sites policy and procedures
• Undertake task to retain and promote membership levels.
• Carry out tasks in relation to your specific area to assist the team as a whole.

You must have

A Level 2 NVQ in customer service or equivalent experience in a customer facing role.

Why Work With Us?

You will be joining a fantastic, progressive organisation with benefits that include flexible working hours for most office-based roles, free onsite car parking, employee discounts, a competitive holiday allowance, wellbeing initiatives and the opportunity to sign up to the contributory Local Government Pension Scheme.