Customer Service Assistant

Description:

If you enjoy achieving individual and team targets and want to work somewhere where you are valued as a team member then this is the role for you.

Providing exceptional customer service to new and existing guests, via communication channels (live chat, telephone, and email). Every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a first response resolution.

You must be reasonably located to commute to Chertsey. This is a seasonal role, contracted until the end of November with the possibility of becoming permanent. Full-time (32.5) hours offered, from 0900 – 16:30. Due to the 7-day nature of the business this may include occasional weekends and bank holidays as required.

Qualifications & Experience
 

• Able to achieve realistic key performance indicators and targets.
• Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
• The confidence and ability to engage with colleagues across our business and with our guests.
• Experience of working within a customer service environment
• The ability to work in a fast-paced industry.
• Great Microsoft skills and the ability to pick up new systems quickly and easily.
• Bags of personality with plenty of initiative