Description:
Customer Service Associate (Senior CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices and customer and sales data, as well as providing administrative assistance and support to the Sales team. Also handling all aspects of sales (price quotations, product and licensing information, solicitation, negotiation, and problem resolution).
PLEASE NOTE THAT THIS ROLE REQUIRES A FLUENT ENGLISH, DANISH AND SWEDISH SPEAKER (C1 MINIMUM WRITTEN AND VERBAL FOR ALL LANGUAGES)
Who You Are
- You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital content supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
- In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.
- Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.
Your Next Challenge
- Receive and process inbound sales queries from clients via the phone, email and online chat.
- Sell to customers and engage them in discovery activities that determine customer their needs, suggests relevant products and services, and gathering relevant customer information.
- Process, track, code and manage invoices and internal reports in a timely and accurate manner.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for service related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.
What You'll Need
- Strong interpersonal, organisational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Relevant customer service experience and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- Fluency in written and spoken English, Danish and Swedish (C1 minimum)