Customer Service Coordinator

Description:

The position is permanent, and the preferred location is in Havant, Portsmouth.

As Customer Service Co-ordinator, your work will focus on these responsibilities:
 

• Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
• Produce supporting documentation to secure internal management approval for the above.
• Build relationships with key stakeholders both internally and externally including but not limited to engineering, production, sales and sub-contractors.
• Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates and projected timescale costs.
• Make use of relevant computer software such as Excel, Word and SAP.
• Proactively provide exceptional customer satisfaction.
• Proactive approach to achieving and exceeding relevant Customer Service KPIs.
• Ensure all procedures/work processes comply with all audit requirements.
   

To be successful in this role, we expect you to have:
 

• Proven experience in a customer facing role is essential.
• Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
• Excellent communicator with strong analytical problem-solving skillset.
• Confident in presenting and facilitating meetings.
• Innovative mindset.
• Strong team player with proven relationship building experience.
• Fluent in English, verbal and written.