Description:
The position is permanent, and the preferred location is in Havant, Portsmouth.
As Customer Service Co-ordinator, your work will focus on these responsibilities:
- Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
- Produce supporting documentation to secure internal management approval for the above.
- Build relationships with key stakeholders both internally and externally including but not limited to engineering, production, sales and sub-contractors.
- Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates and projected timescale costs.
- Make use of relevant computer software such as Excel, Word and SAP.
- Proactively provide exceptional customer satisfaction.
- Proactive approach to achieving and exceeding relevant Customer Service KPIs.
- Ensure all procedures/work processes comply with all audit requirements.
To be successful in this role, we expect you to have:
- Proven experience in a customer facing role is essential.
- Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
- Excellent communicator with strong analytical problem-solving skillset.
- Confident in presenting and facilitating meetings.
- Innovative mindset.
- Strong team player with proven relationship building experience.
- Fluent in English, verbal and written.