Description:
You will provide customer support to ensure that the systems are implemented and maintained to the highest level.
You would also:
- Existing Customers; carry out preventative and corrective maintenance on equipment within the product range and issue full and comprehensive information to the Customer Support Administrator
- New Projects; complete door surveys and issue full and comprehensive information to the Project Manager.
- New Projects; setup, installation and staff training for all new customers. Ensure that all documentation and media is completed for new installation and existing customers before handing to the Customer Support Administrator.
- Fulfil On-Call duties to Service Contract and Warranty customers as per the rota issued by the Customer Support Manager and in accordance with CPP8.
- Ensure that company standards are maintained at all times.
- Provide technical support/demonstration assistance to Sales department.
The skills and experience you need
We are looking for someone who has:
- Previous field service experience in electro-mechanical field.
- Clean driving licence.
- Good customer support abilities
- Good understanding of network solutions.
- Good knowledge of Microsoft operating platforms
- Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Team player skills and contribute to the future developments to the department.