Description:
What a typical day will look like:
- Acting as the first point of contact for personal and business banking customers within the branch
- Protecting and educating customers against fraud and scams
- Working towards key objectives
- Identifying and addressing customers’ needs and educating them on our products and services, as well as the different channels they can utilize to engage with us directly
- Supporting customers with daily banking, including cash and card transactions and cheque handling
- Managing and balancing a till and taking responsibility for cash management and control
- Updating customer records and processing accurate information using internal systems
- Getting involved in community outreach work and charity projects
- Guiding customers through our digital transformation
- Being pro-active to provide solutions to customers to meet their requirements
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Flexible approach to working as you will have varied days from being on the counter, dealing with general enquiries and booking appointments for the personal banking team
Knowledge, skills and experience required:
- Unwavering customer focus, with the ability to handle queries of a sensitive and challenging nature
- Positive and enthusiastic approach
- Computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers
- A passion for excellent customer service
- High levels of energy, resilience and self-motivation
- Previous experience gained within a customer service focussed environment working to key objectives
- Proactive approach to educating and supporting customers with different channels of managing their finances as well as going out in to the community
- Ability to learn about our financial products and banking processes
- Cash handling experience