Description:
We understand that banking in a branch is all about the customer experience. What our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several times. If you can bring excellent customer service experience, we are offering a brilliant opportunity to join our award-winning team with career progression opportunities.
What a typical day will look like:
- Acting as the first point of contact for personal and business banking customers within the branch
- Protecting and educating customers against fraud and scams
- Working towards key objectives
- Identifying and addressing customers’ needs and educating them on our products and services, as well as the different channels they can utilize to engage with us directly
- Supporting customers with daily banking, including cash and card transactions and cheque handling
- Managing and balancing a till and taking responsibility for cash management and control
- Updating customer records and processing accurate information using internal systems
- Getting involved in community outreach work and charity projects
- Guiding customers through our digital transformation
- Being pro-active to provide solutions to customers to meet their requirements
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Flexible approach to working as you will have varied days from being on the counter, dealing with general enquiries and booking appointments for the personal banking team