Customer Service Representative

Description:

The Customer Service Representative will support the customer experience strategy by providing consistent, seamless and standardised end to end process journey, utilising technologies (existing and new) to ensure a responsive service aligned to changing customer needs.

The responsibilities include, but are not limited to:

• Liaising with customers using differing methods - calls, emails, and chat box functionality.
• You will also follow agreed procedures, received, logs and process queries using a CRM tool.
• Investigating and documenting all alleged errors made by XMA or a third party, taking appropriate action to resolve and implement preventative steps.
• You will also be responsible for investigating, documenting and resolving all failed delivery queries reported by the courier and/customer.

Requirements: Customer Service Representative

This role will suit someone who is charismatic with an outgoing personality coupled with strong customer service experience in either a retail or call centre setting.

Additionally, you will also have experience and skills in the following:

• Experience of working under pressure and to deadlines.
• Experience of working in a team environment with shared goals.
• Strong communication and ability to influence.
• Good relationship management both with internal customers, stakeholders & suppliers.