Customer Service Representative

Description:

Our Customer Service Adviser are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers and organising day today requirements.

Must have moror trade experance

We are looking for an articulate. warm communicator who can give our customers the star treatment - whether it's first thing on a Monday or last thing on a Friday afternoon.

This is a customer-facing role and will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day to day duties: *

Handling all workshop pass through of customer requirements for service and vehicle repairs in an efficient and professional manner

Liaising with the workshop control and front of house to progress work through the system.

Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company protected.

Letting customers know of any faults or repairs found via our amazing front of house team on the vehicle and providing them with clear and accurate solutions

Treating any dissatisfied customer with empathy and understanding of there issues .reassuring them that we can solve any issues should they arise.

Maintaining customer records, such as vehicle details and service histories accurately and efficiently.

Maintaining knowledge of aftersales products and services, upselling where appropriate.

Making sure the customer database is updated and accurate at all times.

More about you: *

Essential Skills:

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner

Demonstrate computer literacy and knowledge of IT systems and applications

The ability to multi-task and be highly adaptable within a busy environment.

Strong communication and influencing skills, with the ability and desire to explain complex information accurately and consisely to help our customers

Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop schedules.

Ability to prioritise your workload

Ability and willingness to work with defined processes and guidelines

Good core administration skills to accurately capture customer details to the required standards.