Customer Service Representative

Description:

We are also hiring Customer Service Representatives for the same logistics client in Hull. If you’re a reliable, proactive communicator with experience in customer-facing roles, this is your chance to join a high-paced environment where no two days are the same.

As a Customer Service Representative, you will be at the frontline of communication, helping customers with their enquiries and ensuring deliveries are handled efficiently.

Key Responsibilities:

• Manage incoming customer calls and emails

• Investigate and resolve issues related to delivery or service

• Communicate with drivers, warehouse teams, and other departments

• Maintain accurate records and update systems promptly

• Provide support to the wider customer service team

Available Shifts (40 hours/week):

• Wednesday – Saturday

• Sunday – Wednesday

Candidate Profile:

• Prior experience in customer service, preferably in logistics or supply chain

• Clear communicator with a solution-focused mindset

• Organized, responsive, and able to work both independently and in a team

Benefits:

• 22 days holiday (176 hours) plus Bank Holidays

• BUPA Connect Health Cover from day one

• Pension scheme (auto-enrolled after 3 months)

• Supportive, inclusive workplace culture

• Stable employment with long-term prospects