Description:
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
- The Customer Service representative supports our Customer Care Team in Knowsley, please view our video to find out more about what it's like to work in our Contact Centre at QVC.
- Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.
- Hourly Pay
Where You'll Work
Work from home approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.
Contract type
Work hours
- On Call Evenings Monday - Sunday: 15:00-23:00
with 2 weeks notice of shift.
What You'll Do
- In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
- Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.
- To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.
What You'll Bring
- The desire to deliver a first-class customer service experience.
- Have experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.