Customer Service Team Leader

Description:

Candid Hire is recruiting on behalf of a well-established and fast-growing logistics company based in Hull for the position of Customer Service Team Leader. This role is ideal for individuals who thrive in dynamic environments and have a passion for delivering exceptional customer experiences.

As a Customer Service Lead, you will take ownership of leading and developing a dedicated team in a busy logistics setting. This is a pivotal role where you will ensure high levels of service delivery, act as the first point of escalation for customer issues, and drive operational performance.

Key Responsibilities:

• Lead, coach, and develop a small team within the customer service function

• Act as the go-to person for daily operational support and issue resolution

• Monitor KPIs, identify trends, and implement improvements

• Collaborate with logistics partners, internal departments, and clients to ensure seamless service

• Continuously drive improvements in process efficiency and customer satisfaction

Working Hours:

• Full-time: Monday – Friday, 08:00 – 16:30 (40 hours/week)

• Flexibility required for occasional weekend or Bank Holiday work

Candidate Profile:

• Proven leadership in a customer service role, preferably within logistics or supply chain sectors

• Strong problem-solving and interpersonal communication skills

• Comfortable handling escalations and leading a team toward service excellence

Benefits:

• 22 days holiday (176 hours) plus Bank Holidays

• BUPA Connect Health Cover from day one

• Pension scheme (auto-enrolled after 3 months)

• Inclusive and supportive work culture

• Stability and growth opportunities within a well-established company